client assistance program
confidential one-to-one discussion
Assistance can be made available
to clients on low incomes,
typically those on Centrelink payments,
to relieve financial stress. This may
take the form of food, food vouchers,
clothing, Telstra phone cards
as well as assistance with
prescriptions and accounts.
It is a requirement that all recipients
live in the City of Whitehorse
and in the area bordered by
Canterbury and Highbury Roads.
Community Workers will
Advocate with utility or phone
companies to help avoid disconnections
by negotiating affordable
The Client Services Manager
will assist people seeking
guidance and assistance with
a range of issues, including financial.
Counselling may be offered,
or if appropriate, referrals made
to one of our other internal programs
that may be of help.
Referrals may be made to external
agencies whose services could
meet particular needs.
Privacy and confidentiality
of all requests is respected,
with due regard to
language and cultural needs.
Christmas hampers of food and gifts are carefully chosen to suit the needs of individuals and families who have contacted the Centre for assistance. Registration for hampers commences on October 1 each year. We work in partnership with other Emergency Relief agencies operating in the City of Whitehorse to reduce duplication of assistance. The hamper project is subsidized by our supporters
and some businesses, and packing and
distribution is carried out by volunteers.
Donations of cash, food and gifts
are gratefully received.
The Centre is open weekdays
9.30am - 3.45pm.
Telephone (03) 9803 3400.
Funding, clothing, gifts are received and gratefully acknowledged from:
Uniting Church Forest Hill Op Shop, Target Christmas Tree Project, Aldi,
and donations from many other generous groups and individuals.